Return Policy for Sapphire Planner LLC

Digital Products

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Refund Policy

All transactions for the purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all digital purchases made on www.sapphireplanner.com are non-refundable or exchangeable. Since these digital products are intangible, there is a strict no refund policy.

Sapphire Planner reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact erica@sapphireplanner.com with your transaction/payment details to ensure your product is delivered as soon as possible.

Physical Products

For physical products purchased on www.sapphireplanner.com, you may request a refund within 30 days of receiving your product.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint and we strive to minimize our carbon footprint wherever possible.

Once you receive your refund, our hope is that you can recycle or donate the product to a local charity.

To Request a Refund on a Physical product:

Send an email to erica@sapphireplanner.com

Please include in your email the following information:

• Details around why you are unsatisfied with your purchase (e.g., not as advertised, defective, didn’t receive)
• Attach any pictures of the product if applicable (e.g., defective product, not as advertised)
• Any additional information you’d like to include

Once we receive your email, we will refund your full purchase price within 14 business days.